Get help with your urgent sewing questions or problems

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On-Demand Sewing Help

Do you need urgent help with a sewing project, or need a quick answer to a question? If you're stuck and not sure what to do next, we're here to help.


When you're busy with sewing projects, we know you can't always wait to schedule a private lesson just to ask a few questions or get help with a problem. You can also invest countless hours on DIY options like YouTube or 'queston & answer' sites, and still not find the information you need. When you want to talk with a real person, we're often available to offer assistance, help with a problem you're experiencing, or answer questions.

Get help with:

  • Beginner to advanced sewing techniques
  • Sewing patterns
  • Hand sewing and quick fixes to garments
  • Domestic sewing machines and sergers
  • Fabrics, notions, tools, and hardware
  • Design

This on-demand service is available over the phone or using common video chat options, including Skype and FaceTime.

Contact Option Icons


If we're not available, you can request a time to connect that works best for you. Simply check the on-demand status, and follow the steps to get support.

On-Demand Status
Not Available
We are not available for immediate support, but you can contact us to schedule a time that works best for you.

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How It Works

Check our current availability and contact us to begin the process. The GREEN indicator means we are available and you can get help right away, usually within 30 minutes. This time allows us to review your request, prepare any materials, and research solutions. If the indicator is RED you can request a time to connect when we're next available.

Price

The price for on-demand support is $1.50 / minute. When we contact you, we'll first collect your credit card information, and then address your request. After the call, we'll charge your credit card.

Maximum Call Duration

The maximum time for us to connect is about 30-45 minutes. Questions and problems that require more time to resolve will likely be better addressed in a private lesson or machine service diagnostic. Private lessons can also be done remotely over the phone or video chat, in-person at your location, or in my home studio.

Terms & Conditions

You will be charged for the full duration of the call regardless of the results. We will do our best to address the problem you're experiencing and fully answer your questions, however, in some instances we may not be able to completely resolve your issue. At the end of the call, if you want more assistance, a private lesson can be scheduled. Calls may be recorded for quality assurance. All services rendered by Ronkita are provided on a non-refundable basis.

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About the Instructor

Vanessa has 18+ years of experience teaching adults and children. She was an instructor at the Stitch Lab where she taught intro and specialty sewing classes, gave private lessons, hosted parties, and ran summer camps. In addition to sewing, she has also taught art, English and grammar to children as young as two all the way through high school-aged kids. Her teaching experience extends overseas as well when Vanessa was in the Peace Corps and she taught grades 1-12, and ran clubs and summer camps. Vanessa has taught adults and kids of all ages, and especially likes seeing how everyone applies their newfound sewing skills to express themselves.

Vanessa is a full-time seamstress, working with clients on a wide variety of custom projects and production, that helps to keep her current with the latest sewing trends and technologies. She is also a machine service technician and has expert knowledge on a wide range of sewing machines. This experience is shared with her students by showing them how to properly use and maintain their sewing machine.


Help Request Form

On-Demand Status
Not Available
We are not available for immediate support, but you can contact us to schedule a time that works best for you.
  1. In the form below, submit your contact info, and describe the problem you're experiencing or questions you have
  2. Select your availability to schedule a time to connect
  3. If we can help, we will email you scheduling options, or if possible, advise of alternatives if we're not able to help

See all terms and conditions

Name *
Email *
Phone *
Problem or Question *
Describe the problem you're experiencing or questions you have
Contact Method *
Choose your preferred contact method(s), and input appropriate details as needed
Phone
Skype:
FaceTime:
Availability
Select your preference for day(s) and time(s) to schedule the appointment. When coordinating the appointment, I'll let you know my soonest availability for your preferred days and times.
Anytime OR 9am - 11am 11am - 1pm 1pm - 4pm 4pm - 6pm 6pm - 9pm
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Terms & Conditions *
Yes, I have read and agree to the terms and conditions
How did you hear about Ronkita Design



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